Last updated: September 23, 2026
Overview
This policy covers paid subscriptions and one-time payments made on Padboard, whether by card or through a manual payment method. It exists alongside, not instead of, the terms of service.
Eligibility
A new subscription is eligible for a full refund within 7 days of the charge, as long as the account has not gone meaningfully over its free-tier limits (boards, storage or members) using the paid plan's allowance. This gives you a real window to try a plan before committing to it.
After the eligible window
Once the 7-day window has passed, charges are final and the subscription runs until the end of its paid period. Cancelling stops the next renewal but does not refund the current one — this is stated at checkout before you pay.
Renewals and mistaken charges
An automatic renewal charged after you believe you cancelled, or any payment that was clearly made in error (a duplicate charge, a wrong plan selected), is refunded in full once confirmed — reach out as soon as you notice it.
How to request one
Contact support from your dashboard, or email the address below, with the payment date and the reason. Most requests are decided within a few business days.
How it's paid back
A refund returns to the original payment method. Card refunds typically take 5-10 business days to appear, depending on your bank; a manual payment (Vodafone Cash, InstaPay, bank transfer) is refunded the same way it was received.
Questions about any of this? Reach us at padboard.support@gmail.com